PRIVACY POLICY – Pilpil Travel SL

Last updated: [19/03/2026]

At Pilpil Travel SL (“we”, “our”), protecting your personal data is a priority. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website [www.pilpiltravel.com] (the “Website”) and when you use our services.

By using our Website, you agree to the practices described below.

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1. Data Controller

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Pilpil Travel SL
Address: Avenida Marítima, 24, 11 | 38683 Puerto de Santiago | S/C de Tenerife
Email: contact@pilpiltravel.com
Phone number: +(34) 603.44.60.08
NIF: B-09758459

The Data Controller is responsible for ensuring compliance with the General Data Protection Regulation (GDPR).

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2. Personal Data Collected

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We may collect the following data:

Identity and contact information: name, surname, email address, telephone number, postal address.

Booking information: travel details, preferences, payment information.

Browsing data: IP address, browser type, pages visited, length of visit.

Cookies and tracking technologies: used to improve user experience and analyse website traffic.

We only collect the data necessary to provide our services and improve our Website.

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3. Purposes of Data Processing

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Your data may be used to:

• Manage your bookings and travel requests.

• Send you communications related to our services or promotions, only if you have provided your consent.

• Improve our Website, analyse usage, and optimise content.

• Comply with our legal and accounting obligations.

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4. Legal Basis for Processing

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We process your data based on the following legal grounds:

Consent: for newsletters or marketing communications.

Performance of a contract: for managing bookings and travel services.

Legal obligations: to comply with tax and tourism regulations.

Legitimate interest: to improve our services and ensure website security.

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5. Cookies and Similar Technologies

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Our Website uses cookies to:

• Ensure the proper functioning and security of the Website.

• Measure website performance and usage.

• Provide social media or personalised features.

You can configure your browser to refuse cookies or notify you when they are being used. However, some Website features may be limited.

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6. Data Sharing and Transfers

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We do not sell or rent your personal data. Your data may be shared with:

• Our service providers to fulfil your bookings (hotels, airlines, local guides).

• Our marketing partners, only if you have given your consent.

• Legal authorities, when required by law.

Your data is not transferred outside the European Economic Area without appropriate safeguards.

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7. Data Retention

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We retain your data:

• For the period necessary to provide our services.

• According to legal obligations (tax and accounting requirements).

After this period, your data will be deleted or anonymised.

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8. User Rights

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In accordance with the GDPR, you have the right to:

• Access your personal data.

• Request the correction or deletion of your data.

• Request the restriction of processing or object to its processing.

• Withdraw your consent for marketing communications.

• Request data portability (receive your data in a structured and reusable format).

To exercise your rights, please send your request exclusively by email to:

contact@pilpiltravel.com

Please include in your email:

• Your first and last name.

• The email address used for your interactions with Pilpil Travel.

• The right you wish to exercise (access, rectification, deletion, etc.).

• Any additional information that may help us process your request.

We undertake to respond within a maximum period of 1 month, in accordance with the GDPR.

To exercise your rights:
Email: contact@pilpiltravel.com
Address: Avenida Marítima, 24, 11 | 38683 Puerto de Santiago | S/C de Tenerife

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9. Security

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We implement technical and organisational measures to protect your data against:

• Unauthorised access.

• Accidental loss, destruction, or alteration.

• Data leaks or cyberattacks.

Our partners also comply with these security standards.

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10. Changes to the Privacy Policy

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We may update this Privacy Policy at any time. The update date will be displayed at the top of the page.

We encourage you to review this page regularly.

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11. Contact

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For any questions regarding your personal data:

Email: contact@pilpiltravel.com
Phone: +(34) 603.44.60.08
Address: Avenida Marítima, 24, 11 | 38683 Puerto de Santiago | S/C de Tenerife